Hiping Wang Noel Quinn Renjie Li Ronnie Royston Fernandiz Tan Kong Khoon Shirakawa Masaaki Hua Wu Anil Kumar Parimoo Chen  Mao Chin
Luo Jia Yan Wang Sethu Venkateswaran Huang   Hongyuan K.V. Kamath Kexiong Lan Thomas T.L. Wu Zhiwen Guo Raghuram Rajan

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Finance Thailand 2021
19 October 2021
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Samir Shah

Name:
Samir Shah
Current Designation:
Managing Director and CEO
Current Institution:
National Commodity and Derivatives Exchange
Country:
India
Specialisation:
Financial Markets

Samir Shah is the managing director and CEO of the National Commodity and Derivatives Exchange (NCDEX) in India. NCDEX has been a pioneer in warehouse infrastructure. During his appointment, he focused on customer centricity by running a customer satisfaction survey--conducted by an agency called Grass Roots, perceived as a breakthrough in the history of commodity exchanges. The findings of the survey stated the need for change in customer orientation. Hence Mr Samir Shah restructured the front office of the company into business development group and a relationship management group, for customer service excellence.


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